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Real-Time Visibility Trend Report 2021

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Over 100 logistics professionals from the world’s biggest companies within the consumer, chemical, building materials, paper and printing, and various other industries, weighed in on our annual trend survey looking into the state of the real-time visibility market.

Here, we have compiled the results to gauge the direction that real-time visibility is heading – and it seems to be growing more important by the day. But don’t just take our word for it, let the results speak for themselves
Chapters included
  1. Welcome to the digital age. If you don’t know where your transports are, you really should.
  2. Why real-time visibility? The spotlight is on real-time visiblity like never before after the unprecedented challenges presented by COVID-19 in 2020.
  3. Survey results. Industry’s momentum is going to grow as more businesses recognise the impact real-time visibility can have.
  4. Looking forward. The need for real-time visibility is growing by the day.
Chapters included
  1. Welcome to the digital age. If you don’t know where your transports are, you really should.
  2. Why real-time visibility? The spotlight is on real-time visiblity like never before after the unprecedented challenges presented by COVID-19 in 2020.
  3. Survey results. Industry’s momentum is going to grow as more businesses recognise the impact real-time visibility can have.
  4. Looking forward. The need for real-time visibility is growing by the day.

Key takeaways

Valuable lesson
According to respondents, the top three challenges they encountered in 2020 were poor visibility into operations, a lack of actionable data/intelligence, and what they found to be complex or inefficient processes.
Top priorities for 2021
The two most important priorities, both in first place, were improving the customer experience and optimizing warehouse operations/streamlining processes.
Setting the bar high
We also asked respondents to rank the benefits they expect to gain from utilizing real-time visibility. According to their responses, the biggest benefit that real-time visiblity has to bring to the table is enhanced operation efficiency and followed by customer satisfaction.
RTV, AI and ML
To generate maximum value, real-time visibility must be integrated into the full transport execution process and combined with artificial intelligence and machine learning. This powerful combination improves and automates decision-making, resulting in up to a 10-20% increase in on-time performance.
Key driver for selecting a RTV provider
When looking to select a real-time provider, survey respondents highlighted that they were looking for a vendor that could primarily provide the best ETA accuracy.
According to respondents, the top three challenges they encountered in 2020 were poor visibility into operations, a lack of actionable data/intelligence, and what they found to be complex or inefficient processes.
The two most important priorities, both in first place, were improving the customer experience and optimizing warehouse operations/streamlining processes.
We also asked respondents to rank the benefits they expect to gain from utilizing real-time visibility. According to their responses, the biggest benefit that real-time visiblity has to bring to the table is enhanced operation efficiency and followed by customer satisfaction.
To generate maximum value, real-time visibility must be integrated into the full transport execution process and combined with artificial intelligence and machine learning. This powerful combination improves and automates decision-making, resulting in up to a 10-20% increase in on-time performance.
When looking to select a real-time provider, survey respondents highlighted that they were looking for a vendor that could primarily provide the best ETA accuracy.

Real-Time Visibility Trend Report 2021!

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