Key takeaways from Logistics Future Lab session in VNL
Sarah, Head of Customer Success at Sixfold, was a moderator of one of the most interesting Logistik Future Lab sessions “Supply Chain Transparency in realtime – advanced tracking & asset monitoring”. Upholding the motto of the conference “Stay on top of things” – let us summarise the main takeaways from the session in VNL Logistics Day 2019.
Visibility is more than just a pin on a map. Most of us have experienced the “Amazon effect” in the B2C world by simply clicking on a link to see exactly where your order is at any point of its journey. Or we’ve realized the instant gratification provided by “Uberization” as we watch our driver’s car approach, street by street, minute by minute, to pick us up. Now these everyday experiences from the B2C world are being demanded for B2B; from supply chain executives & practitioners around the globe, to their customers, sales & services teams, and trucking companies, for all shipments.
Customers have a high demand for information about their goods: who, what, when and where? But in the end the most intricate part is not collecting these data, the central question must be how to generate added value for supply chain optimisation and customer satisfaction. For example, highly optimized routes reduce driver fatigue and costs and foster sustainability initiatives that make better business sense. Contact us at firstname.lastname@example.org and we’ll quickly and easily guide you through an assessment of how can you increase customer satisfaction and use the added value for supply chain optimisation.
We would like to thank VNL for trusting Sixfold to organise and chair this insightful session. Our head of customer success, Sarah Naber really enjoyed coordinating, streamlining the topic, as well as the exchange with great startups.
Special thanks to the vibrant audience having informative discussions about how real-time transport visibility enables digitalisation for improved customer service, and many thanks also to our great speakers Martin Liboswar (Heliot Austria), Eduard Peterseil (D3EIF), Burkhard Schramm (Roambee) und Thomas Tritremmel (Tedalos) who made this session a big success.
See you next year at the Logistik Future Lab in Linz.