Work at Sixfold

Join us as

Customer Success Manager

Millions of truckloads of heavy freight gets carried around Europe every day — in an inefficient, costly and polluting way. This is one of the last undisrupted industries. We remove this inefficiency with novel technology.

Sixfold is a big data platform for logistics. Our founding team’s past experience includes building and launching Skype, Taxify, Teleport & Voog as well as consulting Fortune 500 companies at McKinsey. We have partnered with TPG, a leading global investment firm — think Airbnb, Spotify, Uber.

We are looking for a Customer Success Manager who’ll help us make our carrier customers successful and happy with our offering. You will be working very closely with our sales and product team in order to ensure the best experience for our customers along the entire lifecycle — with you as their key contact.


  • Onboard new carrier customers, as part of projects that we are carrying out with our shipper customers, as well as independently of that
  • Monitor customers use to ensure & increase engagement and fuel product development with ideas for improvement
  • Improve onboarding and support practices by collecting feedback from customers, studying other customer success programs, and analyzing customer data
  • Develop targeted support and training material, to best help our customers along the entire lifecycle
  • Provide support, both related to the product itself as well as technical questions
  • Find ways of acquiring new customers based on your close interaction with them and understanding of their needs

Skills and qualifications

  • Experience in customer success or customer support roles, ideally in a B2B environment
  • Excellent verbal and written communication skills, in English (our team’s lingua franca) and German
  • Great interpersonal skills and an energetic and positive attitude
  • Well-organized, structured, and analytical (data-driven) with an ability to work well under pressure
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Technical aptitude with interest and ability to grasp basic technical concepts
  • Experience with CRM and support tools (think Pipedrive, Salesforce, Intercom, or Zendesk)
  • BA/BS degree or equivalent work experience

Bonus points for

  • Experience with SW-dev basics
  • Experience in supply-chain or logistics, ideally working with carriers
  • Additional language skills, e.g. French, Italian, Spanish

What we offer:

  • Work in an international team with people from Austria, Estonia, France, and Germany (more to come)

  • Join a speeding rocket — we have an exceptional founding team, we have secured funding for the long-term, we have a network of globally renowned logistics experts backing us as advisers and last but not least, we have customers waiting for our product

  • Spend your work days in fun environment — we are a “family by choice”. Not just daily at the office but also at quarterly offsites and recurring meetups with remote team members

  • Freedom to explore the latest tech stuff. We use modern frameworks and approach when building our products. Think Microservices, Kubernetes, GraphQL, Kafka, React, TypeScript, PostgreSQL and mapping technologies

  • Spacious and well designed offices in Tallinn and Tartu city centers (Central European offices to come)