Work at Sixfold

Join us as

Customer Success Manager

Millions of truckloads of heavy freight gets carried around Europe every day — in an inefficient, costly and polluting way. This is one of the last undisrupted industries. We remove this inefficiency with novel technology.

Sixfold is a big data platform for logistics. Our founding team’s past experience includes building and launching Skype, Taxify, Teleport & Voog as well as consulting Fortune 500 companies at McKinsey. We have partnered with TPG, a leading global investment firm — think Airbnb, Spotify, Uber.

We are looking for someone to build our Customer Success organization in Vienna and help us make our customers successful and happy with our offering. You will be working very closely with the founding team as well as our sales and product team in order to ensure the best experience for our customers along the entire lifecycle — with your team as their key contact.

Responsibilities

  • Build our customer success organization (with the potential to grow and also build and run our operations team)

  • Help onboarding new customers (Shippers and Carriers) to the Sixfold platform

  • Monitor customers usage of the product to ensure & increase engagement and fuel product development with ideas for improvement

  • Improve onboarding and support practices by collecting feedback from customers, studying other customer success programs, and analyzing customer data

  • Develop targeted support and training material, to best help our customers along the entire lifecycle

  • Provide support, both related to the product itself as well as technical questions

  • Find ways of acquiring new customers based on your close interaction with them and understanding of their needs

Skills and qualifications

  • Background in business consulting, customer success, or customer support roles, ideally in a B2B environment

  • Experience in leading and (ideally) building a team

  • Great interpersonal skills and an energetic and positive attitude

  • Well-organized, structured, and analytical (data-driven) with an ability to work well under pressure

  • Creative thinker with the ability to troubleshoot issues quickly and effectively

  • Technical aptitude with interest and ability to grasp basic technical concepts

  • Excellent verbal and written communication skills, in English (our team’s lingua franca) and German

  • BA/BS degree or equivalent work experience

Bonus points for

  • Experience in supply chain or logistics, ideally transportation

  • Additional language skills, e.g. French, Italian, Spanish

  • Experience with contributing to software projects as an analyst, tester, developer, etc

  • Experience with CRM and support tools (think Pipedrive, Salesforce, Intercom, or Zendesk)

What we offer

  • Work in an international team of highly skilled engineers, product and business people from Austria, Estonia, France, Germany and Netherlands

  • Join a speeding rocket — we have an exceptional founding team, we have secured funding for the long-term, we have a network of globally renowned logistics experts backing us as advisers
  • Our product is used by some of the largest manufacturers in the world — think the likes of Coca-Cola and Stora Enso
  • Spend your work days in fun environment — we are a “family by choice”. Not just daily at the office but also at quarterly offsites and recurring meetups with remote team members
  • Spacious and well designed offices in Vienna, Tallinn and Tartu
  • Everything else you'd expect a world-changing startup to offer

Sounds interesting? Just get in touch & let's talk!

Apply to Sixfold now

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